Hey there, wonderful HeyDoodlers!
We’ve recently discovered a slightly frosty little hiccup affecting some of our Peel & Stick Paints on their journey to the USA. It turns out that somewhere along the way, several batches experienced temperatures far colder than what we’re used to here in sunny Australia. 🦘☀️
And well… let’s just say our Peel & Stick paints aren’t big fans of the cold. Instead of returning to their usual smooth liquid, they froze and remained unusable. Rest assured, we have already developed a new formula that is resistant to freezing temperatures.
The good news? We’ve got you covered.
If your Peel & Stick Paints appear to have been affected by the cold and aren’t performing as expected, please reach out to our team and we will happily sort it out.
Just send us a message at hello@heydoodle.com.au with
1) Photo of the frozen paints
2) Order details
3) Batch number, found at the bottom right corner of the packaging back.
We’re incredibly grateful for our HeyDoodlers all over the world—even if your winters sometimes surprise us Aussies a little! 🇦🇺💙
Thanks for your understanding, and as always, happy doodling. ✨
